Cookie Policy

This Cookie Policy explains how Responsible AI Labs Pvt. Ltd. ("RAIL", "we", "us", or "our") uses cookies and similar technologies on our website and dashboard. It should be read with our Privacy Policy.

1. Consent

We set strictly necessary cookies without consent because they are required to deliver the Services you request. We set all other cookies (functional, analytics, and performance) only after you give consent through our cookie banner. You can accept or reject non-essential categories with equal ease, and you can change or withdraw your choice at any time using the "Cookie Preferences" control in the website footer or in your dashboard settings. We do not place non-essential cookies before you make a choice. This approach reflects the consent requirements of the GDPR and the ePrivacy Directive and the consent principles of India's DPDP Act.

2. What Cookies Are

Cookies are small text files stored on your device. We also use similar technologies, including:

Web beacons (small graphics that measure activity).
Local storage (localStorage and sessionStorage).
Authentication tokens (such as JWTs) stored in your browser to keep you signed in.

3. Categories of Cookies We Use

3.1 Strictly Necessary (always on, no consent required)

These cookies are required to deliver the Services. They cannot be disabled without preventing sign-in and core features.

Cookie Name	Purpose	Duration
`rail_token`	Stores your authentication token to keep you signed in	7 days
`rail_user`	Stores basic profile data (name, email, plan) for display	7 days
`session_id`	Maintains your session for security and state	Session
`csrf_token`	Protects against cross-site request forgery	Session

3.2 Functional (optional, set only with consent)

These cookies enhance your experience by remembering your preferences and settings.

Cookie Name	Purpose	Duration
`theme_preference`	Remembers light/dark mode	1 year
`language`	Remembers interface language	1 year
`currency`	Remembers INR/USD pricing display	1 year
`dashboard_layout`	Saves dashboard layout preferences	6 months

3.3 Analytics (optional, set only with consent)

These cookies help us understand how visitors interact with our website. We use privacy-respecting analytics and do not track individuals across unrelated websites.

Cookie Name	Purpose	Duration
`_analytics_session`	Measures page views and navigation (privacy-respecting)	30 minutes
`_usage_metrics`	Aggregated feature-usage measurement	1 year
`_error_tracking`	Helps identify and fix technical issues	7 days

3.4 Performance (optional, set only with consent)

These cookies help us optimize delivery and measure service performance.

Cookie Name	Purpose	Duration
`_perf_timing`	Measures page-load and API response times	1 hour
`_cdn_cache`	Optimizes content delivery and caching	24 hours

We do not use third-party advertising or marketing trackers, and we do not sell or share personal information for cross-context behavioral advertising.

4. Third-Party Cookies

Some providers may set cookies when you use the Services under contracts that limit their use of data:

4.1 Payment Processors

Razorpay (India payments)

May set cookies for payment processing and fraud prevention (PCI-DSS).

PayPal (international payments)

Cookies for authentication, fraud prevention, and secure payment.

4.2 Infrastructure

Google Cloud Platform

May set cookies for load balancing and security.

5. Managing Cookies

Cookie banner and preferences: accept or reject categories and change your choice at any time through "Cookie Preferences."
Browser controls: most browsers let you block or delete cookies. Blocking strictly necessary cookies will prevent sign-in and core features.
Global Privacy Control (GPC) and Do Not Track: we honor recognized opt-out preference signals, including GPC, and treat them as a valid opt-out of non-essential analytics and performance cookies. For California residents, we display confirmation that an opt-out preference signal has been honored, consistent with the CCPA regulations effective January 1, 2026.

6. Consent Records and Refresh

We keep records of the consent you give (the choices made, the time, and the banner version shown). We will ask you to renew consent when our cookie use changes materially.

7. Changes and Contact

We may update this Cookie Policy and will post changes with a new effective date. For questions, contact us:

Email: hello@responsibleailabs.ai

Address: Responsible AI Labs Pvt. Ltd.
672, Ruchi Lifescapes, 2nd Floor
Jatkhedi, Bhopal, Madhya Pradesh
India - 462023